Privacy Policy

1. Information We Collect

We collect information directly from you when you request quotes, submit inquiry forms, or communicate with our operations team. This includes:

• Contact Details: Name, job title, email address, phone number, and company name.
• Operational Specifics: Vessel names, registration/IMO numbers, voyage schedules, cargo details, and port clearance parameters.
• Technical & Analytics Data: IP address, browser type, operating system, and anonymous interaction metrics when navigating our site.

2. How We Use Your Information

The information we gather is used to support and optimize your marine and business operations, specifically to:

• Generate and deliver requested quotes, project estimates, and contracts.
• Coordinate logistics, port clearances, crew change transportation, and ship chandlery orders.
• Communicate critical operational alerts, customs updates, and system changes.
• Improve our website experience, customer service responsiveness, and operational efficiency.

3. Information Sharing & Disclosure

Delmar Services does not sell, rent, or lease client data to third parties. We share information only with authorized entities to complete your requests, including:

• Port & Customs Authorities: Necessary documentation for ship entry, crew visas, cargo clearance, and regulatory compliance.
• Partner Agents & Suppliers: Local sub-agents, transport providers, and chandlers under strict confidentiality agreements.
• Legal Compliance: When required by Omani or international law, court orders, or state investigations.

4. Data Security

We implement industry-standard administrative, physical, and electronic security measures to guard your information against unauthorized access, disclosure, alteration, or destruction. We utilize SSL encryption for web transfers, firewalls, and restricted database access profiles.

5. Cookies & Tracking Technologies

Our website utilizes cookies and similar local storage elements to collect standard traffic logs. These helper files help us understand user interaction trends, store select preferences, and load static assets more efficiently. You can configure your browser to reject cookies, though this may limit some interactive features.

6. Your Rights

Depending on your location, you have rights regarding your personal data under applicable data privacy frameworks, including the right to request access, correction, or deletion of the personal data we hold. If you wish to submit a data request, please contact our support team.

7. Third-Party Websites

Our digital properties may feature links to external partner, registry, or regulatory websites. Delmar Services is not responsible for the privacy practices or data policies of these third-party platforms.